PRIVACY POLICY AND NOTICE OF PRIVACY PRACTICES
Inner Balance Mental Wellness
9115 South Cicero Avenue, FL 2, Oak Lawn, IL 60453
Phone: (502) 203-0555
Email: info@innerbalancementalwellness.com
Effective Date: February 18, 2026
Last Updated: February 18, 2026
TABLE OF CONTENTS
1. Introduction
2. Scope of This Policy
3. Information We Collect
4. How We Use Your Information
5. How We Share Your Information
6. HIPAA Notice of Privacy Practices
7. Your Privacy Rights
8. Data Security and Protection
9. Data Retention
10. Website Technologies and Tracking
11. UserWay Accessibility Widget
12. Third-Party Services
13. State-Specific Privacy Rights
14. Children's Privacy
15. International Data Transfers
16. Changes to This Privacy Policy
17. Contact Information for Privacy Concerns
1. INTRODUCTION
Inner Balance Mental Wellness ("we," "us," or "our") is committed to protecting the privacy and security of your personal and health information. This Privacy Policy and Notice of Privacy Practices explains how we collect, use, disclose, and safeguard your information when you visit our website (www.innerbalancementalwellness.com), use our services, or interact with us in any way.
Inner Balance Mental Wellness is a virtual psychiatric mental health practice operated by Chimdiya Osisioma, a Board-Certified Psychiatric Mental Health Nurse Practitioner (PMHNP-BC). We provide comprehensive psychiatric evaluations, medication management, and ongoing mental health treatment through secure telehealth services.
As a healthcare provider, we are required by law to maintain the privacy of your Protected Health Information (PHI) and to provide you with this notice of our legal duties and privacy practices. We are legally required to follow the terms of this Notice currently in effect.
IMPORTANT WEBSITE DISCLAIMER: Viewing this website or submitting a contact request does not establish a provider-patient relationship. A therapeutic relationship is only formed after a formal evaluation and completion of required consent and intake processes.
EMERGENCY NOTICE: If you are experiencing a mental health emergency, thoughts of self-harm, or are in immediate danger, contact 911, go to the nearest emergency room, or call the 988 Suicide & Crisis Lifeline immediately. This website and contact forms are not monitored 24/7 and should not be used for emergency communications.
2. SCOPE OF THIS POLICY
This Privacy Policy applies to:
• Information collected through our website (www.innerbalancementalwellness.com)
• Information collected through our patient scheduling system
• Information collected during telehealth appointments
• Information collected through phone, email, and other communications
• Protected Health Information (PHI) as defined by HIPAA
• Personal information subject to state privacy laws
This policy applies to services provided in Illinois, Kentucky, and Maryland. State-specific privacy rights are detailed in Section 13 of this policy.
3. INFORMATION WE COLLECT
We collect several types of information to provide and improve our services:
A. PROTECTED HEALTH INFORMATION (PHI)
When you become a patient, we collect and maintain health information necessary for your psychiatric care, including:
• Demographic information (name, date of birth, address, phone number, email)
• Emergency contact information
• Insurance information (if applicable)
• Medical history and current health status
• Mental health symptoms, diagnoses, and treatment history
• Current and past medications
• Laboratory and test results (including GeneSight genetic testing results, if applicable)
• Treatment plans and clinical notes
• Progress notes from telehealth sessions
• Prescription records
• Billing and payment information
• Communications between you and our practice
B. WEBSITE INFORMATION
When you visit our website, we may automatically collect:
• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of website visits
• Usage patterns and preferences
C. CONTACT FORM INFORMATION
When you submit a contact form or appointment request, we collect:
• Full name
• Email address
• Phone number
• Message content or reason for inquiry
• Any other information you voluntarily provide
D. PAYMENT INFORMATION
For cash-pay patients, we collect:
• Payment card information (processed securely through our payment processor)
• Billing address
• Transaction history
For insured patients, we collect:
• Insurance provider information
• Policy numbers and group numbers
• Subscriber information
• Prior authorization details
E. GENESIGHT GENETIC TESTING DATA
If you elect to undergo GeneSight genetic testing, we collect:
• Genetic sample information
• Test results showing medication metabolism patterns
• Clinical interpretations of genetic data
Note: Genetic testing is optional and conducted only with your explicit consent. Genetic data is used solely for medication management purposes and is subject to additional protections under federal and state genetic privacy laws.
4. HOW WE USE YOUR INFORMATION
We use your information for the following purposes:
A. TREATMENT PURPOSES
• Providing psychiatric evaluations and assessments
• Developing individualized treatment plans
• Prescribing and managing medications
• Monitoring your progress and response to treatment
• Coordinating care with other healthcare providers (with your authorization)
• Conducting GeneSight genetic testing and interpreting results for medication management
• Providing follow-up care and appointment scheduling
B. PAYMENT PURPOSES
• Processing payments for services rendered
• Billing insurance companies
• Collecting payment from patients for services
• Responding to insurance inquiries and claims
• Providing Good Faith Estimates to uninsured or self-pay patients
• Managing accounts receivable
C. HEALTHCARE OPERATIONS
• Quality assessment and improvement activities
• Evaluating the performance and qualifications of healthcare providers
• Conducting training programs
• Business planning and management
• Customer service activities
• Resolving complaints and grievances
D. LEGAL AND REGULATORY COMPLIANCE
• Complying with federal and state healthcare laws
• Responding to lawful requests from government authorities
• Reporting adverse events or safety concerns
• Maintaining required records retention
• Defending against legal claims
E. COMMUNICATION PURPOSES
• Sending appointment reminders
• Providing treatment-related information
• Responding to your inquiries
• Sending administrative messages about your care
• Providing information about services and practice updates
Note: We will not use or share your health information for marketing purposes or sell your information to third parties without your written authorization.
5. HOW WE SHARE YOUR INFORMATION
We may share your information with the following categories of third parties:
A. REQUIRED DISCLOSURES
We are required by law to disclose your information in certain situations:
• To you or your authorized personal representative
• To the U.S. Department of Health and Human Services for HIPAA compliance investigations
• As required by state or federal law
• In response to valid legal process (subpoenas, court orders, search warrants)
B. PUBLIC HEALTH AND SAFETY
• Reporting communicable diseases to public health authorities
• Reporting abuse, neglect, or domestic violence to appropriate authorities
• Preventing or lessening a serious and imminent threat to health or safety
C. HEALTHCARE OPERATIONS AND TREATMENT
• Insurance companies and health plans for claims processing and payment
• Other healthcare providers involved in your care (with your authorization)
• Business associates who perform services on our behalf (see Section F below)
• Accreditation organizations for quality assurance purposes
D. WORKERS' COMPENSATION
• Workers' compensation programs for work-related illness or injury claims
E. LAW ENFORCEMENT
• In response to court orders, warrants, or subpoenas
• To identify or locate suspects, fugitives, material witnesses, or missing persons
• About victims of crimes under limited circumstances
• About deaths suspected to be the result of criminal conduct
F. BUSINESS ASSOCIATES
We share information with third-party service providers ("business associates") who help us operate our practice. These business associates are contractually required to protect your information and may only use it as necessary to perform services on our behalf. Our business associates include:
• Optimantra (patient scheduling and appointment management platform)
• Insurance verification and billing services
• Telehealth platform providers
• Payment processing services
• IT support and security services
• GeneSight genetic testing laboratory services (Myriad Genetics, Inc.)
• Website hosting provider (Squarespace)
• Electronic health record system
All business associates sign Business Associate Agreements requiring them to safeguard your information in compliance with HIPAA regulations.
G. SITUATIONS REQUIRING YOUR AUTHORIZATION
We will obtain your written authorization before using or disclosing your health information for purposes other than treatment, payment, or healthcare operations, including:
• Most uses and disclosures of psychotherapy notes
• Marketing communications
• Sale of your health information
• Other uses not described in this notice
You have the right to revoke any authorization in writing at any time, except to the extent we have already taken action in reliance on the authorization.
6. HIPAA NOTICE OF PRIVACY PRACTICES
This section constitutes our Notice of Privacy Practices as required by the Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule.
A. OUR RESPONSIBILITIES
We are required by law to:
• Maintain the privacy and security of your Protected Health Information (PHI)
• Provide you with this Notice of our legal duties and privacy practices
• Follow the terms of the Notice currently in effect
• Notify you if we are unable to accommodate a requested restriction
• Notify you in the event of a breach of your unsecured PHI
B. USES AND DISCLOSURES OF PHI
Treatment: We may use and disclose your PHI to provide, coordinate, or manage your healthcare and related services. For example, we may share information with other healthcare providers you authorize us to communicate with regarding your treatment, or with laboratories conducting genetic testing on your behalf.
Payment: We may use and disclose your PHI to obtain payment for services we provide. For example, we may submit claims to your insurance company containing diagnostic and treatment information, or provide information to collection agencies if payment is not received.
Healthcare Operations: We may use and disclose your PHI for healthcare operations, including quality improvement, training, and business management. For example, we may use your information to evaluate the quality of care you received or for staff training purposes.
C. SPECIAL PROTECTIONS FOR CERTAIN INFORMATION
Psychotherapy Notes: We maintain heightened protections for psychotherapy notes (personal notes about counseling sessions kept separate from your medical record). We will not use or disclose psychotherapy notes without your written authorization, except in very limited circumstances permitted by law.
Substance Abuse Treatment Records: If you receive treatment for substance abuse, those records are protected by federal confidentiality regulations (42 CFR Part 2) and cannot be disclosed without your specific written consent, except in very limited circumstances.
Genetic Information: Genetic test results, including GeneSight testing data, are subject to additional federal and state protections. We will not disclose genetic information to health insurance companies for underwriting purposes. We obtain your specific consent before conducting genetic testing and maintain strict security controls over genetic data.
HIV/AIDS Information: Information related to HIV/AIDS testing and treatment is subject to additional state law protections and will not be disclosed without your authorization except as specifically permitted by law.
Mental Health Records: Mental health information may be subject to additional protections under state law. We maintain appropriate safeguards and will only disclose such information as permitted by applicable law or with your authorization.
D. YOUR RIGHTS REGARDING YOUR HEALTH INFORMATION
You have the following rights regarding your Protected Health Information:
Right to Inspect and Copy: You have the right to inspect and obtain a copy of your health records. We may charge a reasonable fee for copying and mailing costs. In certain limited circumstances, we may deny your request to access your records. If we deny your request, you have the right to request a review of that denial.
Right to Amend: If you believe information in your records is incorrect or incomplete, you have the right to request an amendment. We may deny your request if the information was not created by us, is not part of the records we maintain, is not part of the information you would be permitted to inspect, or is accurate and complete. If we deny your request, we will provide you with a written explanation and inform you of your right to submit a statement of disagreement.
Right to an Accounting of Disclosures: You have the right to receive a list of certain disclosures of your PHI made by us during the six years prior to your request. This list will not include disclosures for treatment, payment, or healthcare operations, or disclosures made pursuant to your authorization.
Right to Request Restrictions: You have the right to request restrictions on how we use or disclose your PHI for treatment, payment, or healthcare operations. You also have the right to request restrictions on disclosures to family members or others involved in your care. We are not required to agree to your request, except in the specific situation where you pay out-of-pocket in full for a service and request that we not disclose PHI related solely to that service to your health insurance plan for payment or healthcare operations purposes.
Right to Request Confidential Communications: You have the right to request that we communicate with you about your health information by alternative means or at alternative locations. For example, you may request that we contact you at work rather than at home, or via email rather than phone. We will accommodate reasonable requests.
Right to a Paper Copy of This Notice: You have the right to receive a paper copy of this Notice at any time, even if you previously agreed to receive it electronically. You may request a copy by contacting us at the address provided in Section 17.
Right to Be Notified of a Breach: You have the right to be notified in the event of a breach of your unsecured PHI.
E. CHANGES TO THIS NOTICE
We reserve the right to change our privacy practices and the terms of this Notice at any time, as permitted by law. Any changes will apply to all PHI we maintain, including information created or received before the change. When we make a significant change to our privacy practices, we will:
• Update this Notice and post the revised version on our website with the effective date
• Make the new Notice available upon request
• Provide the new Notice to all active patients at their next appointment or via email
F. COMPLAINTS
If you believe your privacy rights have been violated, you have the right to file a complaint with us or with the U.S. Department of Health and Human Services Office for Civil Rights. To file a complaint with us, contact our Privacy Officer using the information in Section 17.
You will not be retaliated against or penalized for filing a complaint.
7. YOUR PRIVACY RIGHTS
In addition to your HIPAA rights described above, you have the following privacy rights:
A. RIGHT TO ACCESS YOUR INFORMATION
You may request access to the personal and health information we maintain about you. We will respond to your request within 30 days.
B. RIGHT TO CORRECT INACCURATE INFORMATION
You may request correction of inaccurate or incomplete information in your records. If we deny your request, we will explain why and inform you of your right to submit a statement of disagreement.
C. RIGHT TO DELETE YOUR INFORMATION
You may request deletion of your personal information, subject to certain exceptions. We must retain health information as required by law and professional standards (typically 7-10 years for adult mental health records). We cannot delete information necessary for:
• Completing the transaction for which the information was collected
• Complying with legal obligations
• Defending against legal claims
• Other internal lawful purposes
D. RIGHT TO DATA PORTABILITY
You have the right to receive a copy of your health information in a commonly used, machine-readable format and to transmit that information to another healthcare provider.
E. RIGHT TO OPT-OUT OF CERTAIN USES
You may opt out of receiving:
• Non-essential communications (newsletters, practice updates)
• Marketing communications
• Website cookies (except essential cookies required for website functionality)
You cannot opt out of essential communications related to your treatment, appointment reminders, billing, or other administrative matters necessary for providing healthcare services.
8. DATA SECURITY AND PROTECTION
We implement comprehensive administrative, technical, and physical safeguards to protect your information:
A. ADMINISTRATIVE SAFEGUARDS
• Written policies and procedures governing information security
• Designated Privacy and Security Officers
• Workforce training on privacy and security requirements
• Background checks for employees with access to PHI
• Sanctions for workforce members who violate privacy policies
• Regular risk assessments and security audits
B. TECHNICAL SAFEGUARDS
• Encryption of data in transit and at rest
• Secure telehealth platforms with end-to-end encryption
• Multi-factor authentication for system access
• Automatic session timeouts
• Secure password requirements
• Regular software updates and security patches
• Firewalls and intrusion detection systems
• Secure backup systems
• Antivirus and anti-malware protection
C. PHYSICAL SAFEGUARDS
• Secure storage of physical records (when applicable)
• Restricted access to areas containing PHI
• Secure disposal of records containing PHI (shredding, secure deletion)
• Device encryption for laptops and mobile devices
• Screen privacy filters for workstations
D. BUSINESS ASSOCIATE PROTECTIONS
All third-party service providers with access to PHI sign Business Associate Agreements requiring them to implement appropriate security measures and use PHI only as authorized.
E. BREACH NOTIFICATION
In the event of a breach of your unsecured PHI, we will:
• Investigate and assess the breach
• Take immediate steps to mitigate harm
• Notify you without unreasonable delay (within 60 days of discovering the breach)
• Provide information about the breach, its consequences, and steps you can take to protect yourself
• Notify the U.S. Department of Health and Human Services if required
• Notify media outlets if the breach affects more than 500 individuals in a jurisdiction
9. DATA RETENTION
We retain your information in accordance with legal requirements, professional standards, and operational needs:
A. HEALTH RECORDS
• Adult patient records: Minimum 7 years from date of last service, or longer as required by state law
• Illinois: 10 years from date of last entry
• Kentucky: 5 years from date of last treatment (7 years recommended)
• Maryland: 5 years from date of last entry, or 3 years after patient reaches age 18, whichever is longer
• Minors' records: Until the patient reaches age of majority plus applicable retention period
• Genetic testing records: Retained in accordance with laboratory requirements and clinical need
• Billing and payment records: Minimum 7 years
B. ADMINISTRATIVE RECORDS
• Website analytics data: Up to 26 months
• Contact form submissions: Deleted after resolution or 90 days if no services are initiated
• Marketing communications records: Until you opt out or withdraw consent
• Legal and compliance documents: Retained as required by law
C. SECURE DELETION
When the retention period expires, we securely delete or destroy information using methods that render it unrecoverable, including:
• Shredding of paper documents
• Secure electronic deletion with overwriting
• Physical destruction of electronic media
• Certificate of destruction for destroyed records
You may request earlier deletion of certain personal information, subject to our legal and professional obligations to retain health records.
10. WEBSITE TECHNOLOGIES AND TRACKING
Our website uses various technologies to enhance functionality and improve user experience:
A. COOKIES
Cookies are small text files stored on your device that help us recognize you and remember your preferences.
Types of Cookies We Use:
• Essential Cookies: Required for website functionality, including session management and security. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics)
• Functional Cookies: Remember your preferences and settings
Cookie Management: You can control cookie preferences through your browser settings. However, disabling essential cookies may affect website functionality.
To opt out of Google Analytics tracking, visit: https://tools.google.com/dlpage/gaoptout
B. ANALYTICS
We use Google Analytics to collect information about website usage, including:
• Pages viewed
• Time spent on site
• Navigation patterns
• Geographic location (city/region level)
• Device and browser information
Google Analytics data is anonymized and aggregated. We do not use this data to identify individual visitors. Analytics data is retained for 26 months.
C. LOG FILES
Our web server automatically collects log files containing:
• IP addresses
• Browser types
• Access times
• Referring URLs
Log files are used for security monitoring, troubleshooting, and website optimization. They are retained for 90 days.
D. DO NOT TRACK SIGNALS
Our website does not currently respond to Do Not Track (DNT) signals. You may disable cookies through your browser settings to limit tracking.
11. USERWAY ACCESSIBILITY WIDGET
Our website uses the UserWay Accessibility Widget to enhance website accessibility for visitors with disabilities. This tool provides features including:
• Screen reader compatibility and optimization
• Keyboard navigation enhancements
• Color contrast adjustments
• Text size and spacing controls
• Dyslexia-friendly fonts
• Content highlighting
• Image descriptions
• Link highlighting
• Cursor adjustments
• Line height modifications
• Text alignment options
• Readable fonts
IMPORTANT PRIVACY INFORMATION ABOUT USERWAY:
The UserWay Accessibility Widget is designed with a privacy-by-design approach and does NOT collect, store, or process any personal information from visitors who use the widget. The widget operates entirely on your device to provide accessibility enhancements without transmitting data to UserWay or any third parties.
Specifically:
• No personal information is collected through the accessibility widget
• No user interactions with the widget are tracked or stored
• No cookies are set by the accessibility widget
• Accessibility preferences are stored locally on your device only
• The widget does not create user profiles or track visitors across websites
The UserWay widget functions solely to improve website accessibility and does not impact your privacy. For more information about UserWay's privacy practices, visit https://userway.org/privacy/
Our use of the UserWay Accessibility Widget reflects our commitment to providing an inclusive, accessible website experience for all visitors while maintaining the highest standards of data privacy and security.
12. THIRD-PARTY SERVICES
We use the following third-party services to provide and support our operations:
A. OPTIMANTRA (APPOINTMENT SCHEDULING)
Purpose: Patient appointment scheduling, calendar management, and appointment reminders
Data Shared: Name, email, phone number, appointment date/time, service type
Privacy: Optimantra is a HIPAA-compliant business associate and signs a Business Associate Agreement protecting your data
Website: Information available upon request
B. TELEHEALTH PLATFORM
Purpose: Secure video conferencing for virtual psychiatric appointments
Data Shared: Name, email, video/audio of appointments
Privacy: Our telehealth platform is HIPAA-compliant with end-to-end encryption
Note: Telehealth sessions are not recorded unless you provide explicit consent
C. GENESIGHT GENETIC TESTING (MYRIAD GENETICS)
Purpose: Pharmacogenomic testing to guide medication selection
Data Shared: Genetic samples, limited clinical information, test results
Privacy: GeneSight testing is conducted only with your explicit consent. Myriad Genetics maintains genetic data in compliance with HIPAA, GINA (Genetic Information Nondiscrimination Act), and state genetic privacy laws
Your Rights: You may request deletion of your genetic sample and data from the laboratory after testing is complete
Website: https://genesight.com/privacy
D. INSURANCE COMPANIES
Purpose: Claims processing, coverage verification, and payment
Data Shared: Diagnostic codes, treatment information, service dates, provider information
Privacy: Information is shared only as necessary for payment purposes and as permitted by HIPAA
Insurance Providers We Work With:
• Aetna
• Cigna
• United Healthcare (Optum)
• Oxford
• Oscar (Optum)
• Carelon Behavioral Health
• Quest Behavioral Health
• Blue Cross Blue Shield of Illinois
E. PAYMENT PROCESSING
Purpose: Processing credit card and electronic payments
Data Shared: Payment card information, billing address, transaction amounts
Privacy: We use PCI-DSS compliant payment processors. We do not store complete credit card numbers on our systems.
F. SQUARESPACE (WEBSITE HOSTING)
Purpose: Website hosting and content management
Data Shared: Website usage data, contact form submissions
Privacy: Squarespace Privacy Policy applies to data collected through the website platform
Website: https://www.squarespace.com/privacy
G. GOOGLE ANALYTICS
Purpose: Website analytics and usage statistics
Data Shared: Anonymized website usage data
Privacy: Data is anonymized and aggregated. IP addresses are masked.
Opt-Out: https://tools.google.com/dlpage/gaoptout
H. DIRECTORY LISTINGS
We maintain profiles on the following professional directories:
• Psychology Today Directory
• ZocDoc
These profiles contain our practice name, provider credentials, services offered, contact information, and accepted insurance. No patient information is shared with these directories.
I. SOCIAL MEDIA
We maintain a presence on Facebook for practice updates and mental health education. We do not share patient information on social media. If you choose to interact with our social media pages, your interactions are governed by the privacy policies of those platforms (Facebook, Instagram, etc.).
IMPORTANT: Do not send private health information or attempt to schedule appointments through social media. Use our secure patient portal, phone, or email for confidential communications.
13. STATE-SPECIFIC PRIVACY RIGHTS
Depending on your state of residence, you may have additional privacy rights:
A. ILLINOIS RESIDENTS
Illinois Biometric Information Privacy Act (BIPA): We do not collect, use, or store biometric information.
Illinois Mental Health and Developmental Disabilities Confidentiality Act: Mental health records are subject to heightened confidentiality protections under Illinois law. We will not disclose mental health information without your written consent except as specifically permitted by law.
Record Retention: Adult mental health records are retained for 10 years from the date of last entry.
B. KENTUCKY RESIDENTS
Kentucky does not currently have a comprehensive consumer privacy law. Your rights are protected under HIPAA and other federal laws.
Record Retention: Mental health records are retained for a minimum of 5 years from the date of last treatment (7 years recommended).
C. MARYLAND RESIDENTS
Maryland Health Care Information Privacy Act: Provides additional protections for health information beyond HIPAA. You have enhanced rights to control disclosure of your health information.
Maryland Online Data Privacy Act: If enacted, will provide additional rights for Maryland residents regarding personal data collected online.
Record Retention: Mental health records are retained for 5 years from the date of last entry, or 3 years after patient reaches age 18, whichever is longer.
D. CALIFORNIA RESIDENTS (IF APPLICABLE IN FUTURE)
While we do not currently provide services to California residents, California Consumer Privacy Act (CCPA) rights would include:
• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights
14. CHILDREN'S PRIVACY
Our services are intended for adults aged 18 and older. We do not knowingly collect information from individuals under 18 through our website.
If we begin providing services to minors in the future:
• Parental consent will be obtained as required by law
• Records for minors will be retained until the patient reaches the age of majority plus the applicable retention period
• Special protections will apply to minors' mental health information
• Parents/guardians will have access rights to minors' records except as limited by state law
If we learn we have inadvertently collected information from a minor through our website, we will delete it promptly.
15. INTERNATIONAL DATA TRANSFERS
Our services are provided within the United States. We do not intentionally collect information from individuals outside the United States.
Your information is stored on servers located in the United States and is subject to U.S. privacy laws. If you access our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.
16. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons.
When we make changes:
• We will update the "Last Updated" date at the top of this policy
• We will post the revised policy on our website
• For material changes affecting how we use or disclose PHI, we will provide notice as required by HIPAA
• For material changes to non-PHI privacy practices, we will provide reasonable notice through our website or via email
We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
You may request a paper copy of the current Privacy Policy at any time by contacting us using the information in Section 17.
17. CONTACT INFORMATION FOR PRIVACY CONCERNS
If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how your information is handled, please contact us:
Inner Balance Mental Wellness
Privacy Officer: Chimdiya Osisioma, PMHNP-BC
Mailing Address:
9115 South Cicero Avenue, FL 2
Oak Lawn, IL 60453
Phone: (502) 203-0555
Email: info@innerbalancementalwellness.com
Office Hours:
Monday: 9:00 AM - 4:30 PM
Tuesday: 8:00 AM - 4:30 PM
Wednesday: 8:00 AM - 4:30 PM
Thursday: 8:00 AM - 4:30 PM
Friday: 9:00 AM - 4:30 PM
Saturday: Closed
Sunday: Closed
Response Time: We respond to privacy inquiries within 1-2 business days during normal business hours. For urgent privacy concerns, please call our office directly.
FILING A COMPLAINT
If you believe your privacy rights have been violated, you may file a complaint with:
Inner Balance Mental Wellness Privacy Officer (contact information above)
OR
U.S. Department of Health and Human Services
Office for Civil Rights
200 Independence Avenue, S.W.
Washington, D.C. 20201
Phone: 1-877-696-6775
Online: https://www.hhs.gov/ocr/privacy/hipaa/complaints/
You will not be penalized or retaliated against for filing a complaint.
ACKNOWLEDGMENT
By using our services, scheduling an appointment, or submitting information through our website, you acknowledge that you have read and understood this Privacy Policy and Notice of Privacy Practices.
During your initial appointment, you will be provided with a copy of this Notice and asked to sign an acknowledgment form confirming receipt.
Thank you for trusting Inner Balance Mental Wellness with your mental health care. We are committed to protecting your privacy and providing you with high-quality, compassionate psychiatric services.
Inner Balance Mental Wellness
"Empowering Mental Health"
Website: www.innerbalancementalwellness.com
Phone: (708) 729-8075
Email: info@innerbalancementalwellness.com
Licensed to practice in: Illinois, Kentucky, Maryland
ANCC Board Certified Psychiatric Mental Health Nurse Practitioner